A Customer just came in and wanted someone to help retrieve her car's DVR recording. And it was a very urgent request. So, I immediately rose to help her, something I am used to nowadays despite my apprehension of dealing people.
It was... when?
She said, the incident happened three weeks ago. Alas, experience had already told me that this was a lost cause since car DVR recordings do not last for more than half a day's worth of driving. Since this was an older model, there is no Wifi features which we could retrieve the recording into her mobile phone. Luckily, I had a microSD card reader on my USB hub and... well, shit. There is nothing on the Normal recording which does not suprise me. And so, the only option left would be to go into the Accident Folder since any collision would be recorded permanently there. And yeah, it recorded everything except the event itself.
So, in an unfortunate sense, she is out of luck. I had so many questions there and then but I decided not to since she is on a lot of trouble. But the gist of the story is, she stopped her car (for some unknown reason) and saw a fast car coming down the ramp which she was unable to avoid even though she drove a little out of the way. And during this time, she was kept 'waiting' for the Police Report for three weeks, which eventually said she is in the wrong and therefore, her 55% NCB is gone.
I was a little annoyed by then because she kept repeating her whole story and her woes. I mean, granted that she could have forgotten how to operate the DVR when the Salesperson showed it to her, unless she conveniently bobbed her head up and down, eager to drive out from the Dealership. Or maybe, in a panic, she could have come to the nearest Dealership on the SAME day to get the footage retrieved. But nooo... by then, three weeks is up because when she needed to repair her car then suddenly that (financially) life-saving footage became very important.
If you must know, you can get the Police Report on the day itself but it would take three weeks for the 'Keputusan' to be ready. THAT is the Report which determines who is at fault and, this is one of the required documents for the Insurance Company.
