So, today, we had an installation in Seremban. Well, it wasn't an installation, more like an upgrade. So, my job was to bring the system, and wait for the GUY to install it for me. Yeah, it was a boring day. I felt like a bystander with donkey ears growing at the side of my head.
You see, this is a new system which the distributor makes sure that we, as the dealer, do not have the right tools to install it. We just buy the system from them, and then call them to install it for us (with minimal charges), although we know that those tools are meant to be given to us. So, without it, no one can actually support the system. I have had two very bad installation encounters with them because of their misinformed follow ups as their technicians are always busy, overloaded with other customer appointments. This leads to more delay and most of the time, I had to repeat the instructions to every tech who goes there. And its not fair to the customer. And they are asking themselves why their sales are going downhill every month.
On the other side of the coin, with the tool, they are afraid that every Tom, Dick and Harry would be able to service the system and thus "rob" the distributor of any revenue in terms of service charges. I know this because I used to work there.
You see, this is a new system which the distributor makes sure that we, as the dealer, do not have the right tools to install it. We just buy the system from them, and then call them to install it for us (with minimal charges), although we know that those tools are meant to be given to us. So, without it, no one can actually support the system. I have had two very bad installation encounters with them because of their misinformed follow ups as their technicians are always busy, overloaded with other customer appointments. This leads to more delay and most of the time, I had to repeat the instructions to every tech who goes there. And its not fair to the customer. And they are asking themselves why their sales are going downhill every month.
On the other side of the coin, with the tool, they are afraid that every Tom, Dick and Harry would be able to service the system and thus "rob" the distributor of any revenue in terms of service charges. I know this because I used to work there.
Before: The old system. We can't help much about the wiring, though
After, all the same capacity crammed into a little black box
Do you know what this is?
Yes, it WAS a street lamp before it got struck by lightning
