Of Professionalism and Ethics

While working on the customer, I noticed that they have spent quite a bit on cabling. And although the PBX system we're relocating for them is just temporary, it was done right. And I am impressed by the team who did the cabling. Not that we could not do the same but it would have taken us longer and there's only two guys in the company against an experienced team.

Still, I would very much like them to do such jobs but after seeing a Professional team at work, they were very much disheartened at the "David and Goliath" mind-set. Somehow, I have to get them to overcome this hurdle and boost their confidence. But the main problem is for them to think out of the box, plan their job and not take the easy way out.

I do not mind them taking shortcuts if its to complete the work faster AND in the PROPER way. Its the only way to ensure everything goes well. Because in this line and in any other service line, if you take shortcuts for the wrong reason, its going to come back to haunt you and possibly lose a customer too. And let me tell you this, in all honesty, Customers are not stupid.

Even if they act and look stupid. Trust me on this.

There was a problem with their old connector module
which I discovered after relocating their PBX system
and AFTER reinstalling back in place.

The problem was that one of the pins are not properly
aligned. This is not a good sign. I could take the easy
way out and leave it alone since the customer is going
to use it or two to three weeks before implementing
their own system (and effectively end our business
with them). Or, I could do the right thing even though
its a lot of work. What do you think?

The answer is obvious, of course! This one of the
reason why our customers keep calling us again
and again.

Whoever did this cabling, is a
Master. Its all arranged so
nicely.Must have taken them
a week to do this or even less.

And its all colour coded. Yellow
for voice and blue for data.