I am getting rusty. Just less than 10 months out, I am starting to forget basic programs. Here, I am asking why an extension that was allowed to call Mobile Phones was actually barred. And I was stumped for half an hour until I realised that the codes I was following in the customer's notes was wrong. In fact, Class 1 was actually supposed to begin with code 103 and not 101.
This is one of the problems when you deal with your former customers with your new job. I just happened to be there when I was discussing about their diaries. And I am not supposed to be doing phones.
Sorry for the tech-speak. I just needed that. I think I still miss this job. Sigh.