I was quite pissed today because we're falling behind schedule. There are so many customers more to visit and I need to clear them in time for tomorrow's next PABX installation. Unfortunately, right smack in the afternoon, there was a call from an unscheduled customer stating that they are experiencing a system down. So, we had to stop with what we're doing and rush over (which is great for a 15 minutes response time).
But the one which really turn me into a monster was the customer (He who shall not be named) in Puchong. Last week, when we're installing the PABX (The Brand which shall not be named), the guy told us that Terrokom has cut their cables short when they temporarily connected the phones for them to use. So, its not a problem, I told him. Just get the cable guy to patch it and make it longer and we will return when its done. (Because the System is so cheap, we're not going to waste money and time for this)
Fast forward to this afternoon. When we arrived, the cable guys were there, sitting and waiting for us. They offered their cables to us and asks us to do the patching ourselves with the excuse that they're not experts. In any sense, a cable guy worth his salt would be able to neatly lay the cable from one point back to the system, and also observe the proper cabling protocols.
Because the customer was there, I decided its wise not to scold them. Unfortunately, the cables they gave us is too thick to be inserted into those connectors and we wasted quite a lot of them. In the end, we spent two hours for a half an hour job. This means the customer we missed today will be brought forward to tomorrow and so on. Cheh!
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