Was it Luck or Customer Service?

Although we are lucky to get this wiring job, sometimes, I really think that my techs take their job for granted. For you see, if a customer wants our service, there must be a reason why they like us. Out there, the competition is great and by doing such shoddy jobs, we're no different from them. So, we have to show that we're better. We have to show that the customer is right in choosing us.

The customer also have the right to terminate our services and look for another company. It is because of our standards and the ability to quickly solve their problems that impresses them and not because we're good at talking.

See the competitor's work? They used metal trunking
for the computer network cables while my techs just
threw the cables across the roof. I had to get them to
redo the cabling and this time, use PVC pipes