OK, its now about half-past two. Earlier on, my old Boss called me up regarding my timetable for today. So, I told him I will need to do my errands and should be free by 1130 in the morning. Unfortunately, because of my Dad's car, I was delayed for a few hours and so, the eta went from 1130 to 1230 to 1320 to 1430.
He did call me us a few times and I told him, "I am coming over, so don't go away." Because he did stress that I should come when I am 'free'. So, I told him, my 'free' is on Saturdays and because if I cannot make it on this Saturday, it would be two or three weeks later. Something which no one, even the customer would like to wait. So, as I promised him I would be availbable this Saturday, I would be there. Just wait for me a bit.
Yeah, and then I have to go to Pasar Road before coming over. This is because, I know how long I will take in Pasar Road but not his customer. So, its better to finish this errand and then go over, which gives me a lot of time to service the customer in case the unexpected happens. Well, he taught me this one. Heh.
And so, finally, by the time I arrived, it was already half-past two in the afternoon. And the problem I found out, was a wrongly inserted battery. Which is not funny. The irony is, the customer bought all these electronic doors from China and asked us to R&D and then set it up for them, and then, half a year later, got the guys from China to change to new batteries while they're servicing the doors. The end result is, they assumed the battery orientation by looking at the spring contacts and not the diagrams molded into the plastic case. The problem is, the contact terminals for both positive and negative also have springs.
Anyway, I sorted it out, taught my old technician and Boss how to maintain these things. They have to learn this one. As I might not always be around except for weekends.
And one last advise is, whether he likes to hear it or not, transfer all the responsibilities to the Senior tech, let him learn and handle stuff so my Boss do not have to worry so much but concentrate more on getting the Sales in. This is better than salary increment in the long run. I know they're getting bored and facing a dead-end in their carreers but its up to my old Boss to solve this problem. And outsourcing technical jobs is not an option. We have created this technical team to cater for our customers and also for other dealers and to just outsource is no meaning at all.