The Customer is always right

Rule#1: The Customer is always right
Rule#2: If the customer is wrong, see Rule #1

Being in a service industry is not always fun. Sure, the perks are great, like getting free food & drinks, talking to sexy customers, and even going to places where no ordinary people knew about. (I've been to the defunct Channel4's video vault) But there is always the bad side. You have to face customers who either came out half-way from a lobotomy job or who just happens to be the consecutive winner of the Village Idiot Award.

It is always frustrating to arrive at the customer's place only to find there is nothing wrong with the phone system, just like yesterday afternoon:

Me: Hello, you mentioned there is a problem with the phones?
Customer: Yes, we can't call out. But our clients can call in.
Me: OK, can you show me how you found out about this problem?
Customer: [Customer showing the problem]
Me: Ok, I know whats the problem. Have you called Telekoms about this problem?
[I was tired and wished this problem would just go away]
Customer: Yes, we have and they proved it to us that its working.
We just can't dial out using your phone system.
Me: Give me a few minutes to check
[Goes into the cabinet and fiddles for a while...... aha!]
Have you been using Centrex?
Customer: Yeah, we subscribed for the service because its cheaper than normal line
Me: Ok, can you tell me how to make a call using Centrex?
Customer: Easy. You just lift up the handset and........ dial.......a......."9"
[Suddenly it dawned on her]
Me: And followed by the telephone number (finishing her sentence)
Customer: Oops


And to think I drove all the way from Sungei Wang to Shah Alam just for this pleasureable experience. Argh.