The weekend System Down

Belated post[02.11.2009 13:47]

This actually happened last Friday, just after I left the customer. I was already rushing to get my Notebook back as they have "repaired" it. While I was at the place, I heard a few loud thunder followed with very bright flashes. This is serious because, if they were very loud while I was in the showroom, then it is deafening outside.

And in less than five minutes, the same customer called me again, explaining about the PBX's weird behaviour. It does not need a genius to come up with the conclusion that his phone system was affected by the lightning minutes ago.

And so, after collecting my Notebook, I rushed back to his Office. Unfortunately, since it is already a Friday Evening, after getting away from the evening traffic rush, it was already 40 minutes. Can you believe that? 40 minutes for a 5Km drive. OK, in the rain.

Anyway, after looking at the system, there is nothing much I can do but to take it back to the office for diagnosis. The rest of the staff were so happy whey they heard that. Weird.

And so, on Monday morning, I rushed over to his Office once again, with the loan system. The cards would be delivered to me by my Tech. Unfortunately, by the time they arrived, I tested the loan system, it got shorted out and so, I had to drive back to my Office to get another loan system.

This was the original setup. Their
expansion cabinet (below) got
struck. Because of that, all the
cards I brought was useless.

The first thing I would want to see would be traces
of damage. And there they are. A broken glass
discharge tube. This is bad. Very, very bad.

I pulled out the card and saw the damage. The relay
cover has exploded. And where the yellow dotted
lines were, was the former glass tube. Surrounding
them are the burnt marks. Because of these damage,
I need to show them to the customer in case they're
wondering why I suddenly turned so serious.

After coming back from the office, I
placed the loaner cabinet onto the
makeshift drawers. No point going
to mount them again as their own
cabinet has been sent for repair.

Oh, today was also the first time I used the new
Subang Highway (from The Airport road towards
the Jalan Kewajipan) . You can see the Subang
Medical Centre on the right. This route would
have been better if they built another entrance
from the Federal Highway.