Customer: See? The buttons "4", "5", "6": does not work
Me: **poke, poke, poke, poke, test, test, test** OK, they're not working, you sure you did nothing to the phone?
Customer: Sure la. The phone sites there all the time
Me: Well, after using another phone to test, I am very sure this one had liquid poured on it
Customer: Really, ah? Well, it is sitting by the window, maybe when it rains, no one was fast enough to close it lor
Me: Alright, let me take this back and have my boys look at it.